Review Manager (Import Facebook Reviews, Update Reviews)
ℹ️ To run the app, please ensure that you’ve already enabled the app embed. Show me how
This article will guide you on how to import reviews from Facebook pages and manage reviews (Edit/Delete/Publish/Hide/Pin reviews):
1. Import Facebook reviews
2. Manage reviews
1. Import Facebook reviews
- Step 1: From the Review Manager page, click on Import reviews with Facebook
- Step 2: Connect to Facebook and select Facebook pages from which Trustify will access reviews.
+ Click the option Opt in to current Pages only.
+ Select one or more pages from which Trustify will access reviews.
+ Click NEXT to finish connecting your pages to the app.
- Step 3: Choose a Facebook page to import the reviews > Click Import reviews
After the importing process, Facebook reviews will appear in the Admin as shown below. Please note that all Facebook reviews are pinned to the Review Carousel by default, and you can unpin them by clicking on the pin icon.
2. Manage reviews
Trustify allows you to manage reviews with the following functions:
– Bulk Publish/ Hide reviews (View details)
– Bulk Delete reviews (View details)
– Bulk Pin reviews (View details)
– Search reviews by customer name, review content (View details)
– Filter reviews by rating (1>5*), Source (Facebook, Manual), Status (Publish/ Hide). Filter reviews by text and image (View details)
If you need further assistance, please don’t hesitate to contact us via live chat or email us at [email protected]