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Import questions and answers from CSV files with Trustify

Step 1: Navigate to Trustify app > Open the “Q&A” page > Click on the button “Import ”

Step 2: Create a copy of trustify_import_questions_template

Fill in your review information according to the template file format:

TitleDefinitions Example
product_handle (Required) The product handle is the last part of the product URL 
(If you want to get product handles quickly, you can get them from the product export file from Shopify)
Product URL:
=> product_handle = checkered-jersey
The name of the questionerView demo
(Not required)
The questioner’s email address.
** This field is not required. If you don’t have the customer’s email address leave this field empty.
[email protected]
Content of questions
View demo
statusStatus of a question
– Questions are published > status = TRUE
– Questions are hidden > status = False
answerContent of answersView demo
review_dateThe date a question is created
YY: Year
– MM: Month
– DD: Date
– HH: Hour (24h format)
– MM: Minute
– SS: Second

Other date formats supported

Step 4: Download your complete review import template as a CSV file and upload the file to the app

Download your complete review import template as a CSV file

If you need further assistance, please don’t hesitate to contact us via live chat or email us at [email protected]

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