Review Reminder

What is the review reminder?
The review reminder email is sent to customers once they make an order and it is fulfilled.

There are 2 methods for customers to submit reviews:

Submit reviews on the product page: For this method, receivers will be directed to the product page to leave their feedback.
Direct customers to a feedback link and submit reviews (Trustpilot, Google, Facebook, Yelp, etc): For this method, receivers will be directed to a specific page that you set up on the app and leave their feedback on.

From the Dashboard, you go to the page “Email manager”.

Step 1: Activate/ Pause the email campaign

Activate the Review Reminder: On the Email Manager page, click on the button “Turn on” on the card Review Manager > Confirm to activate the email campaign
Pause the Review Reminder: On the Email Manager page, click on the button “Turn off” on the card Review Manager > Confirm to pause the email campaign

Step 2: Select the review submission method

Please select the option “Submit reviews on the product page”

Step 2: Configure email settings

Timing: Choose the time to send the email after the order has been fulfilled. The time unit is set by second, minute, hour, and day.
Sender: The sender’s name
Subject
Email content
Upload email logo
Submit button text/ Submit button colour
Email test: Allow you to send the email template to a test email.

From the Dashboard, you go to the page “Email manager”.

Step 1: Activate/Pause the email campaign

Activate the Review Reminder: On the Email Manager page, click on the button “Turn on” on the card Review Manager > Confirm to activate the email campaign
Pause the Review Reminder: On the Email Manager page, click on the button “Turn off” on the card Review Manager > Confirm to pause the email campaign

Step 2: Configure email settings:

Timing: Choose the time to send the email after the order has been fulfilled. The time unit is set by second, minute, hour, and day.
Sender: The sender’s name
Subject
Upload email logo
Email content:
For this method, a net promoter Score (R) is set by default with 4 levels:
– If users click on Bad or Average: You can direct users to a specific link by inserting the link
– If users click on Good or Excellent: You can direct users to a specific link by inserting the link
Email test: Allow you to send the email template to a test email.

If you need further assistance, please don’t hesitate to contact us via live chat or email us at [email protected]

Onboarding